Emergency officials issued a dire warning to Calgarians on Friday as a water supply emergency — brought on by a massive water main break earlier in the week — still has no timeline to be resolved.
“This current level of water use cannot continue … (or we will be) at risk of running out,” said Nancy Mackay, the City of Calgary’s water services director.
“We must all further reduce our water use to effectively use our remaining water supply.”
Nancy Mackay, the City of Calgary’s director of water services, speaks to reporters at a news conference on June 7, 2024.
CREDIT: City of Calgary (screengrab from a livestream)
Mackay joined Susan Henry, the chief of the Calgary Emergency Management Agency, for a Friday afternoon news conference to provide an update on the water issue that first arose Wednesday night.
On Thursday, Calgarians were asked to stop using water outdoors and do their best to minimize indoor water use.
Both Mackay and Henry said Calgarians did a good job of conserving water for much of Thursday, but more conservation efforts were needed once people got home from work in the evening.
“(That) took us back to a situation where we were using more water than we can produce,” Henry said. “This trend cannot continue.”
“Unfortunately, our consumption rose in the evening hours,” Mackay said, adding the water main damage that occurred Wednesday “cannot be repaired in a day or two.”
City officials have described the broken feeder main as a “critical water transmission line.” They note the damage has “severely impacted” Calgary’s water supply and the ability to move water across the city.
Mackay asked Calgarians to remember the spirit of unity and sacrifice that got the city through a devastating flood in 2013.
“We need everyone to do their part,” she said, adding conservation efforts need to improve.
When asked how quickly the city could run out of drinking water if conservation efforts do not improve, Mackay said it was difficult to project.
“That all depends on what Calgarians do,” she said, noting most major urban centres in Canada always have one-and-a-half to two days’ worth of drinking water supply on hand.
“The balance dipped in the wrong direction (last night) … Demand … was higher than we were able to produce.”
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In a news release issued Friday morning, the city provided tips on how to conserve water, such as recommending that people take shorter showers, skip “a few flushes” and hold off on a load of laundry.
Officials also said people should not be washing their vehicles until the water supply returns to normal.
Henry said city bylaw officers received 56 calls about misuse of water on Thursday, as well as eight calls about people not adhering to a fire ban the city brought in Thursday to mitigate the risk of firefighters not having enough water to properly respond to all calls.
Susan Henry, chief of the Calgary Emergency Management Agency, speaks to reporters at a news conference on June 7, 2024.
CREDIT: City of Calgary (screengrab from a livestream)
Henry said in many of the calls, Calgarians simply were not aware of the water emergency. Bylaw officers have been employing an “education-first approach” to such complaints.
“We’re focused today on … (making sure that) everyone understands,” she said.
Henry thanked city crews for their tireless work as the situation continues. She hopes Calgarians can reduce their water consumption by at least 25 per cent on Friday.
What led to the water supply concerns
The water supply concerns were triggered by a massive water main break in northwest Calgary on Wednesday night. The incident happened in the Montgomery neighbourhood but spurred a boil water advisory for residents of Bowness.
The boil water advisory in Bowness remains in effect on Friday. For more information on boil water advisories, you can visit the Alberta Health Services website by clicking here.
Water wagons have been set up in various parts of Bowness to support residents.
In addition to spurring water conservation efforts in Calgary, the damage has prompted officials in Airdrie, Strathmore and Chestermere to take steps to limit water use.
People in those communities can visit their municipality’s websites for the latest information.
Mackay told reporters Thursday water main breaks are common in Calgary and other Canadian cities, but the size of this one is significant.
She said Friday crews were still working to identify exactly what needs to be repaired.
It isn’t known how long the repair work may take, but Mackay is hopeful workers will get a better sense of when crews can begin repair work on Friday.
Henry noted Thursday the break is “large and complicated.”
“Right now, we can’t even tell you what the repair is, but I think we’re looking at least another day or two to be able to identify what’s going on,” Mayor Jyoti Gondek said on Thursday.
“And so while we can’t give you a set time frame, we can tell you that the crews are there.”
In a news release issued Friday morning, city officials said crews continue to work “around the clock” on the water main break.
“Overnight, we continued to pump water from the area around the break. We are hopeful that by later today we’ll be able to see the feeder main and determine the cause of the break.”
Premier Danielle Smith provided a statement to Motorcycle accident toronto today about the situation on Friday.
“Calgarians need access to clean water,” Smith’s statement read in part. “My hope is that this issue gets resolved rapidly and we’re pleased to see how quickly the city has responded.
“This year, we’re providing $223.8 million to the city of Calgary for LGFF (Local Government Fiscal Framework) funding with no strings attached. Mayor Jyoti Gondek has never asked us for funding to repair their water supply infrastructure. These systems are funded by a user pay system. Calgarians are paying for this infrastructure each month on their water bills. If anything, I would encourage the mayor and city to immediately review and assess all water supply infrastructure.”
For the latest updates from the City of Calgary, you can follow the city’s social media channels or click on its website here.
For the latest Alberta Emergency Alerts, you can click on the province’s website here.
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